Fly99 Privacy Policy — Malaysia User Data Protection

Your privacy is our priority. This document clearly explains how fly99 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.

Updated: January 2026 | Applicable to all fly99 users in Malaysia

1. Information We Collect

Fly99 collects several types of information when you register or use our platform. This information is necessary for us to provide you with a secure, accurate, and relevant service as a Malaysian user.

Account Information: Full name, email address, phone number, date of birth, and proof of identity submitted during registration or the account verification process.

Payment Information: Payment method details used for MYR deposits and withdrawals, including bank account holder name and account number (stored in encrypted format). fly99 does not directly store any credit or debit card information.

Device & Browser Information: Device type, operating system, IP address, browser type, and language settings used when accessing the fly99 platform — whether via mobile app or web browser.

Usage Data: In-platform activity records including games played, bets placed, session duration, and interactions with platform features. This data is used to improve the user experience and detect any unusual activity.

2. Why We Use Your Information

Every piece of information collected by fly99 has a clearly defined purpose and will not be used beyond the scope stated here.

Account management: Verifying user identity, processing registrations, and enabling secure login.
Transaction processing: Processing MYR deposits and withdrawals, verifying payments, and resolving any financial disputes.
Platform improvements: Analysing usage patterns to improve the interface, technical performance, and overall experience for Malaysian users.
Service communications: Sending important account notifications, security updates, and relevant promotional information (with the option to unsubscribe).
Legal compliance: Meeting applicable Malaysian legal compliance requirements, including fraud prevention and anti-money laundering obligations.
Platform security: Detecting and preventing unauthorised access, system manipulation, or suspicious activity that could affect other users.

3. Use of Cookies and Tracking

Fly99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website or use our app.

Essential Cookies: Required for core platform functions such as login authentication, session management, and account security. These cookies cannot be disabled without affecting the platform's primary functionality.

Performance Cookies: Helps us understand how users interact with the platform — most visited pages, response times, and technical errors encountered. This information is used solely for technical improvements.

Preference Cookies: Stores user preferences such as language settings and display options to ensure a consistent experience across sessions.

You can manage or delete cookies at any time through your browser or device settings. However, disabling essential cookies may affect your ability to log in or use certain features on the fly99 platform.

4. Data Storage, Security & Third-Party Sharing

Data Storage & Security

All fly99 user data is stored on servers protected by industry-standard SSL encryption. Access to user data is restricted to authorised personnel and requires multi-level authentication. fly99 enforces strict technical and organisational security procedures to prevent unauthorised access, data loss, or corruption.

User data is retained for the duration of the active account and for any period required by Malaysian law following account closure. Once the defined retention period has lapsed, data will be securely deleted.

Sharing with Third Parties

Fly99 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. Information may be shared only in the following circumstances:

With approved payment service providers to process your MYR transactions
With competent authorities when required by Malaysian law or court order
With companies within the same group as fly99 for platform operations purposes only
In emergency situations to protect the safety of users or third parties

All third parties involved in processing fly99 user data are required to meet equivalent or higher data protection standards.

5. User Rights & How to Contact Us

Your Rights as a fly99 User

As a registered fly99 user, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You may request corrections to any inaccurate or incomplete information. For basic profile updates, you can do this directly through your account settings.
Right to Erasure: You may request the deletion of your personal data, subject to legal retention requirements that may prevent the immediate removal of certain records.
Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another service.

Changes to This Privacy Policy

Fly99 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. The date of the most recent update is always displayed at the top of this page.

Contact Us

For any questions regarding this privacy policy, data access requests, or data protection concerns, please reach out to the fly99 support team via:

Email: [email protected]

You may also refer to FAQ section us for answers to general questions about privacy, accounts, and data security. Our team aims to respond to all privacy-related enquiries within 5 business days.